AVARUNES Top-up and Payment Policy

Version 2026-10-20 · Last updated 20 October 2026

This English version is a translation provided for convenience. If it differs from the Thai version, the Thai version applies.

Key point: we do not give refunds of any kind, in any case. Every purchase that has been paid successfully is final and cannot be cancelled or refunded. Please check your order carefully every time before you confirm (details in section 7).

This policy is part of the AVARUNES Terms of Service and applies to every purchase in the game that is paid with real money.

1. What you can buy with real money

• Star Gem packs (◆) — Star Gems to use in the Item Mall, gacha and other systems in the game. Some packs come with free Bonus Gems (◇).
• Monthly Card — gives you Star Gems right away when you buy it, plus more gems once a day for a set number of days.
• Weekly Pass and special packs — bundles of virtual items sold for baht, with the contents shown in the game.
• Season Pass (premium track) — unlocks the premium-track rewards on the rewards page for that season.

Everything listed above is a virtual item under the Terms of Service, has no monetary value, cannot be exchanged back for money, and is bound to the account or character that bought it: it cannot be transferred to another player (Terms of Service, section 4.4).

2. Prices and how items are shown

1. Prices are shown in Thai baht (฿) and are the amount you actually pay for each order.
2. Before every payment, the game shows the product name, what you will receive and the amount to pay. Check them before you confirm.
3. Prices, gem amounts, bonuses and promotions (e.g. ×2 on the first purchase of each pack) may change. A change does not affect orders that have already been paid successfully.
4. What you receive from an order is what was shown at the time that order was created.
5. Fees charged by your bank or financial service provider (if any) are your responsibility.

3. Who can buy

1. The account must have a username and password set, or be linked to a Google account. Guest accounts cannot buy.
2. Anyone under 20 years of age must get consent from a parent or guardian before every payment. Any payment that is made is treated as made with that consent, and the parent or guardian is responsible for it.
3. You must use a payment method you are lawfully entitled to use. Using another person's card or account without their permission is not allowed.
4. An account that is suspended, or that has an unresolved payment dispute, cannot buy until the matter is closed.

4. Confirmation before payment

1. Before every payment you must tick a box confirming "I confirm this purchase and accept the Payment Policy" (in Thai: "ฉันยืนยันการซื้อ และยอมรับนโยบายการเติมเงินและการชำระเงิน"), which links to this policy. The pay button can only be pressed after you tick it.
2. The system records this confirmation, together with the policy version and the time, with that order.
3. Confirming means you accept that you have read and understood this policy, in particular the no-refund rule.

5. Payment methods

1. Payments are made through Stripe, a payment service provider. The game takes you to Stripe's secure payment page.
2. The payment methods you can choose from are shown on Stripe's page, e.g. PromptPay QR, credit card or debit card.
3. We do not see or store your card details, bank account or payment details. This information stays with Stripe, under Stripe's policies.
4. You can cancel on Stripe's page before you press pay. As long as you have not paid, no money is taken.
5. An order that is not paid within the set time expires on its own.

6. Receiving your items

1. Items are added to your account only once Stripe confirms that the payment succeeded. Coming back to the game after paying does not add the items by itself; the system checks with Stripe directly.
2. Items usually arrive within a few seconds to a few minutes. Some payment methods can take longer (status "Processing").
3. Star Gems go to your account and can be used by every character on the account. Rewards that are items may be sent to a character's mail.
4. You can see your order history and the status of each order in the Top Up Gems window, History tab.

6.1 Pending or unsuccessful orders

1. Awaiting payment — not paid yet. Press "Continue Payment" to open the payment page again, or let the order expire.
2. Processing — paid, but the money has not arrived yet. Your items will be added automatically once Stripe confirms. You do not need to pay again.
3. Failed / Expired — no money has been taken. If you find that you were charged, contact us as described in section 6.2.
4. Under review — the system found a mismatch (e.g. the amount paid does not match the order). Our staff will check it and take it from there.

6.2 Paid but items not received, or charged twice

1. Contact us at [email protected] within 30 days, with your account UID, the order number, the time you paid and proof of payment (never send your full card number).
2. We check every order with Stripe. If the payment really succeeded but the items did not arrive, we fix it by delivering everything you bought in full — not by a refund.
3. If you were charged more than once because of a system error, we deliver in full the items of every order that was paid successfully.

7. No-refund policy

We do not give refunds of any kind, in any case.

No purchase that has been paid successfully can be cancelled, refunded or exchanged for something else. This includes, but is not limited to, the following cases:

• You changed your mind, or bought the wrong item, the wrong quantity or on the wrong account
• You have already used the items or gems, or have not used them at all
• You are unhappy with your gacha results, the items you got, or an item's stats
• The game is updated, rebalanced or changed, or content is removed
• You forgot to claim the daily rewards of a Monthly Card or Pass until the time ran out
• Your account was temporarily suspended or permanently banned for breaking the Terms of Service or the game's rules
• You stopped playing, deleted your account or deleted a character
• A minor paid and a parent or guardian claims they did not give consent
• The service is down for maintenance, has a temporary outage, or is discontinued

Once you have paid and the items are in your account, the sale is complete. Problems caused by our systems (section 6.2) are fixed by delivering the items in full.

8. Refund requests and payment disputes through your bank (chargebacks)

1. If you have a problem with a payment, please contact us first. Do not ask for your money back through your bank, card issuer or payment provider.
2. When a refund request, a chargeback, or a refund forced by a payment provider is made and confirmed, we will take the following actions:
   • suspend your buying and selling on the World Market for 1 year from the date of confirmation
   • take back or remove the virtual items, Star Gems and anything else received from that order, including anything obtained by using them
   • lower the VIP level and the cumulative top-up rewards gained from that order
   • temporarily suspend or permanently ban the account if we find fraud, use of another person's card, or a repeat case
3. While a payment dispute is unresolved, the account cannot buy with real money.
4. If the dispute ends favourably (the bank confirms the payment was valid and no money is returned), our staff will consider lifting the suspension.

9. Monthly Card

1. When you buy it, you get Star Gems right away as shown, and you can claim daily Star Gems once a day for the number of days the card lasts.
2. On a day you do not claim, you do not get that day's gems, and they do not carry over to another day.
3. A new day starts at the reset time set by the game (Thailand time).
4. You can renew it under the conditions in the game; the maximum number of days you can build up is as shown in the game.
5. The card does not renew automatically, and you are never charged again unless you place an order yourself.
6. The card's days keep running even if you do not log in or your account is suspended.

10. Weekly Pass, special packs and limited items

1. Some items can only be bought a limited number of times per account, per day, per week or per month, as shown in the game.
2. Weekly and daily cycles reset at the time set by the game.
3. What you receive is as described at the time of purchase.

11. Season Pass

1. A Season Pass unlocks the premium track only for the season it was bought for, and can be bought once per account per season.
2. Rewards must be unlocked by playing and meeting their conditions, and claimed within the season. Rewards not claimed by the time the season ends are lost.
3. If you buy during a season, you can also claim, retroactively, the premium rewards of the tiers you have already unlocked in that season.
4. A Season Pass does not carry over to the next season.

12. Taxes and proof of payment

1. The prices shown are the prices you actually pay.
2. The proof of payment from Stripe and the order history in the game can be used as proof of purchase.
3. If you need other documents, contact us as described in section 14.

13. Changes to this policy

We may change this policy. Each new version carries a version number, and you must tick to accept the new version before you next enter the game and before your next purchase. Changes do not apply retroactively to orders that have already been paid successfully.

14. Payment contact

• Email: [email protected]
• In the game: tell our staff (GM), with your order number

Our staff will never ask for your full card number, CVV, OTP or password, through any channel.